7 Things We Do Better

We challenge you to find another computer consulting firm in the San Francisco Bay Area that would dare to make these promises:

  1. We’ll Respond Within 60-Minutes or Less - Guaranteed. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. If we fail to respond within that time frame, the work is free.
  2. Lightning Fast Repairs. You should not have to wait around all day for your computer to be repaired. We understand how important your computer network is to you; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. If we can’t fix it remotely, we’ll dispatch a technician the same day.
  3. No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
  4. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
  5. No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
  6. All Projects Completed On Time and On Budget - Guaranteed. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.
  7. Accurate Billing - Guaranteed. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
Bill Porter

When the company’s network and internet connection were moving slowly, we needed Total IT Care. They were able to resolve the issues the same day we contacted them. Now, the network and internet connection are no longer moving slow, and everyone is getting their tasks done twice as fast. We were also able to resolve some of the problems we had with our hardware devices. Great IT service!

Prudential Realty
San Francisco

We are very pleased with the service!

We are very pleased with the service!

When our company first opened, we had the option of either having our in-house IT department or have another company deal with it for us; As a small business, we found it less costly to get outside help and we chose IT Total Care as the company to do so. We are very pleased with the service they have provided to us. We do not have to fear if any It problems arise.

Cosmetic Dentistry Associates
Embarcadero Center, San Francisco