I simply cannot tell you how satisfied I am with the results!
Dear Tony, I am really glad (your team)… work on my system. This has been an ongoing problem for 6 months. We had ""other guys"" try to correct it and it seems like every time they ""fixed"" it, it got worse.
(Your tech) did it in a single morning. He began by asking me to describe all of the problems I was having and then to tell him everything I wanted him to accomplish for me. He was focused on the task and communicated with me constantly during the process.
He then called me this morning to make sure everything was still working and that I was happy. I simply cannot tell you how satisfied I am with the results. …you have a very valuable member of your team representing your company. Thanks very much.