1. We’ll Respond Within an Hour, Often Sooner. When you call us with a problem, we guarantee your phone call will be answered immediately or returned in less than 60 minutes by an experienced technician.
  2. We Listen, Ask Questions, and Make Sure We Understand Your Problem. You won't catch up blabbing about our solutions. It's not about us. It's all about you. This is a mindset we embrace up, down, and across our team.
  3. No Geek Speak. You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians won't talk down to you or make you feel stupid because you don’t understand “geek speak”.
  4. 100% Unconditional Satisfaction Guarantee. You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
  5. No Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
  6. All Projects Completed On Time and On Budget. When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.
  7. Accurate Billing. Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.

WHAT OUR CLIENTS SAY ABOUT US

Great turnaround and explanation. Offered to come within the hour to help me - great service.

Dan Neumann, CFA Principal & Wealth Manager
Neumann Capital Management, LLC

I have to say, you [IT Total Care] are a fantastic partner for our business! Every interaction I’ve had with you has ended with a great solution for the problem presented. Thank you so much for being innovative and helpful!

Jenna Waibel EK Health